Last updated: 27 August 2026
1. Who we are
This Privacy Policy explains how Omni Lights, the architectural lighting arm of the Omni GMT Group (“Omni Lights”, “we”, “us”, or “our”), collects, uses, stores, and protects personal information when you visit omnilights.com, browse our collections, request a quote, download catalogues, visit our experience centers, or otherwise deal with us.
We supply interior and exterior lighting solutions across Bangladesh — serving government, corporate, hospitality, infrastructure, and private clients from our experience centers in Gulshan and Paltan, Dhaka.
2. Information we collect
We collect only what we need to respond to you, fulfil a project, or improve the website.
- Identity and contact details you provide — name, email address, phone number, company or studio name, and project location — when you submit a quote request, email us, call us, or visit an experience center.
- Project information you choose to share — scope, application (interior, exterior, facade, street, hospitality), approximate fixture counts, drawings, or specification notes.
- Technical data collected automatically — browser type, device, pages visited, referring URL, and approximate location derived from IP address — used to keep the site reliable and understand how the catalogue is used.
- Communications — emails, WhatsApp messages, call notes, and showroom visit records related to your enquiry.
3. How we use your information
We use personal information to operate our lighting business and to serve you, not to sell data to third parties.
- To respond to quote requests, catalogue downloads, and specification enquiries, and to send photometrics, pricing, and lead times.
- To coordinate site visits, experience-center appointments, design planning, product selection, installation, commissioning, and after-sales support.
- To fulfil orders and after-sales service — including replacements, troubleshooting, and warranty follow-up.
- To improve the website, catalogue presentation, and showroom experience.
- To comply with Bangladeshi law, including tax, accounting, and regulatory obligations.
4. Sharing of information
We do not sell your personal information. We may share it only where necessary to deliver a lighting project or run the business:
- With Omni GMT Group companies and our technical teams (electrical engineers, specification staff, installation crews) who need it to serve your project.
- With trusted brand partners, manufacturers, and logistics providers when a product must be sourced, specified, or shipped for your order — limited to what they need to fulfil that order.
- With professional advisers (legal, accounting) and, where required, government authorities.
- With service providers who host this website or process email, provided they are bound to keep information confidential and use it only for those services.
5. Cookies and similar technologies
This website may use essential cookies and similar technologies to operate pages, remember basic preferences, and understand which collections and project pages are most useful. You can control cookies through your browser settings. Blocking cookies may affect how the catalogue displays.
6. Retention
We keep enquiry and project records for as long as needed to complete your project, honour warranties and after-sales support, and meet legal record-keeping requirements. When information is no longer needed, we delete or anonymise it in a reasonable manner.
7. Security
We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, or misuse. No website or email system is completely secure; please avoid sending highly sensitive documents over unencrypted email unless we have agreed a safer channel.
8. Your choices
You may ask us to access, correct, or delete personal information we hold about you, or to stop using it for marketing, by writing to omnilightsbd@gmail.com. We may need to retain certain records where the law requires it or where they relate to an active project or warranty.
9. Children
This website and our services are intended for architects, consultants, businesses, and adult clients. We do not knowingly collect personal information from children.
10. Contact
Questions about this Privacy Policy, or requests relating to your information, should be sent to omnilightsbd@gmail.com or raised in person at either experience center:
- Experience Center — Gulshan: Plot - 15, C, A, Lighting Square, Gulshan North Avenue, Dhaka-1212.
- Experience Center — Paltan: 162 Shahid Syed. Paltan, Dhaka 1000. Call +88 02 9575759.
11. Changes
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the website after an update constitutes acceptance of the revised policy.